Quality Scheduling Software since 1989
 
 


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Frequently Asked Questions (FAQs), General
 
Q: What are Guia International's technical support policies?

A: Guia International provides free setup and configuration support for 60 days after purchase at no charge.  We also provide free support related to potential software bug issues at no charge to the customer.  Technical support after 60 days from purchase requires the customer to purchase a technical support incident or yearly technical support package available through this web site.  Upgrades from previous versions (beyond basic instructions), upgrading of older version databases, network support, and most other technical support issues require the purchase of a technical support package.

 
 
Q: Are Guia International's scheduling programs Vista or Windows 7, Windows 8.1 and Windows 10 compatible?
 
  

A: SEW version 4.5 has passed Microsoft's Certification for Windows 8 and Microsoft's Certification for Windows 10.   We will be doing similar tests on the other scheduling programs in the future to provide further assurances regarding operating system compatibility.  Yes, all of our applications are Vista, Windows 7, and Windows 10 compatibile.  ****NOTE:  when installing any of our applications in Vista or Windows 7/8/10, please follow these steps to ensure proper installation:

  1. Login to your account.  At the top of the screen click on "

    A: Follow steps 1-4 above.  When you are ready to install, double click on the setup file (***.exe) and follow the prompts to complete the installation.  Microsoft stopped supporting Windows XP on April 8, 2014.  All Guia International programs are compatibile with Windows XP, however, Guia International recommends that you upgrade to a new operating system since the Windows XP operating system is no longer supported.

    My Account"

     

  2. Select the tab "My Orders" and click on your Order Number

  3. After clicking on the "Download" button (***.zip) click "Save" and save the file to your desktop. 

  4. After the file is saved, right-click on the setup folder (***.zip) and select "Extract All." 

  5. When you are ready to install, right click on the setup file (***.exe) and select "Run as Administrator."

  6. Continue to follow the prompts to finish the installation.

Q: On any other Windows Operating System before Windows Vista (e.g. Windows XP) , how do I install or update?

Q: How can I download Free Trial versions of your software?

A: Our 30 Day Free trial versions of our software is available from the "Downloads" tab at our website.  Or, you can click here to access our Free Trials http://www.workschedules.com/Page/Downloads/Trial_Software.aspx Add the trial version to your shopping cart, and proceed to checkout.  Your balance will be zero.  You will have to be a registered user in order to receive the trial downloads.

Q: What is the difference between a "Single copy" and a "Site license"?

A: A "Single copy” registration authorizes the installation of one program on one computer. A "Site license” registration authorizes the program installation on unlimited number of systems at one physical location, individually or as part of a network. Exception: If a user transports the database between home and work for scheduling purposes, only a "Single copy" registration is required.  *** You must have a Site License registration code in order to access the Network Path function

Q: I have purchased a Single registration, and wish to transport my schedules between my home computer/laptop to my office computer.  How can that be done?

A:  As part of a Single Registration, you can install Scheduling Employees on your home computer, as well as your work computer.  In order to create or edit your schedules in both places, you will have to transport your database back and forth between work and home.  The best way to do this is to invest in a USB drive.  It doesn’t need to be a large capacity drive, most database files are under 10 MB. 

 
1.   On your work computer, insert your USB drive.  From the Opening Screen, select File, then Backup database.  Save this file (sew.bak) to your USB drive
2.    Insert your USB drive into your home computer.  From the Opening Screen, go to File, then Restore database, and select the .bak file from your USB drive.
 
You can use the Backup/Restore function to transport your schedules back to your work computer. 

Q: How long can I use the programs before I need to register/buy?

A: Each priced program can be used up to 30 days before you need to register for further use. As you use the program, you will be reminded on the number of days left. If you need more time, let us know and we can extend that time.
When updating to a later version, your current database will be safe.

Q: What happens after I register?

A: When you register, you will receive a registration code by email that will clear any references to trial software. You will be prompted to enter and save the registration code after the program starts.  If you are upgrading from a Single to a Site License, you can change your registration code by selecting Help from the opening screen,  then Enter New Registration Code.

Q: How do I locate my registration code?

A: Go to "My Account" and click on the tab My Orders. There you will find a receipt of your purchase. Click on View registration code. If you have lost or forgotten your username, please contact us. If you have lost or forgotten your password, click on Forgot Password? link and follow the prompts to reset your passwordIf you have an older version of Scheduling Employees, your registration code will not be listed under your account.  To retrieve your registration code, send us a message via our contact page, or email us at guia@workschedules.com with the purchaser's name, address, and an approximate date of purchase, and we will locate the code for you.

Q: I have trouble downloading your programs, what can I do?

A: The file that is downloaded is an ".EXE" file. If you are on a network, you may need permission from your Network Administrator to download programs.

Q: My computer has crashed. How do I reinstall your program onto a new computer?

  1. Go to our website, www.workschedules.com, and sign in using you username and password. Select My Account at the top of any screen, then select the My Orders tab.  Click on your order, and scroll to the bottom of the screen.  Next to the .zip file name there will be a button labeled Download.  Save this file to your computer, and extract the contents. 

  2. To unlock the Free Trial, you will need to enter your registration code . To access your registration code, go to our website, www.workschedules.com, and sign in using you username and password. Go to "My Account" and click on "My Orders."  There you will find a receipt of your purchase.  Click on "View registration code." If you have lost or forgotten your username, please contact us. If you have lost or forgotten your password, click on “Forgot Password?” link and follow the prompts to reset your password.